I am writing to you today regarding the Frozo – Clothing and Fashion Shopify theme I purchased on ThemeForest. Currently, I am using version 4.2 of the theme, and I understand this is an outdated version.

I recently received a message from Shopify indicating that my store’s theme license cannot be detected due to the outdated theme version. This could potentially lead to my store being shut down and impacting visitor access. Therefore, I would like to inquire about upgrading the Frozo – Clothing and Fashion Shopify theme to a supported version.

Could you please advise on the upgrade process for existing customers? Is there a newer version available for purchase, or can I upgrade my current version? If there are upgrade instructions available, could you please point me in the right direction?

Additionally, during a recent review, Shopify identified an error on my store that requires auditing and configuration. While the message didn’t specify the source of the error, I’m reaching out to you in case it might be related to the outdated theme. Do you offer any support for troubleshooting theme-related errors?

I appreciate your time and assistance in resolving these critical issues. Upgrading the theme and addressing the error are crucial for ensuring the smooth operation of my Shopify store.

Thank you for your prompt attention to this matter.

Sincerely,